Refund Policy

This Refund Policy applies to purchases and subscriptions for gaffer.house and related services provided by Max Potential Sportif Yatırımlar Anonim Şirketi("Max Potential," "we," "us," "our").

1. General Principles

Refund eligibility depends on where you purchased the subscription or product:

• Apple App Store (iOS)
• Google Play (Android)
• Direct web payments (our website or direct checkout via Paddle)

If you share your account or payment details, appear to abuse refund policies, or fail to protect your account (e.g., no device authentication), refunds may be denied. If a refund is approved, the time it takes for funds to appear depends on the payment method and provider.

This Refund Policy does not limit any non-waivable rights you may have under applicable consumer laws.

2. Apple App Store Purchases (iOS)

2.1 Who decides and processes refunds

All payments made through the Apple App Store are billed by Apple. Apple reviews and decides refund requests, and any approved refunds are processed by Apple.

2.2 How to request a refund

To request a refund, use Apple's official refund flow (typically through "Report a Problem" in your Apple purchase history).

2.3 Subscription cancellation

To cancel a subscription purchased through Apple, you must cancel through your Apple ID subscription settings. Access generally remains active until the end of the current billing period, unless Apple indicates otherwise.

3. Google Play Purchases (Android)

3.1 Who decides and processes refunds

Payments made through Google Play are billed by Google. Google's refund policies and decisions apply to purchases made through Google Play Billing.

3.2 How to request a refund

You can request a refund through Google Play's refund request flow. In many cases, contacting us directly (e.g., premium access not activating) can be the fastest way to resolve purchase issues.

3.3 Unauthorized charges

If you see a Google Play purchase you did not make, report it as an unauthorized transaction as soon as possible. You may also need to contact your bank or payment provider, depending on the situation.

3.4 Subscription cancellation

To cancel a Google Play subscription, you must cancel it through your Google Play subscription settings. Access typically continues until the end of the current billing period.

4. Direct Web Payments (Website / Paddle Checkout)

This section applies only if you purchased directly from us via our website checkout processed by Paddle.com Market Limited("Paddle"), which acts as the Merchant of Record. Paddle handles VAT and all applicable taxes automatically. Paddle's Refund Policy applies to all transactions, alongside this policy.

4.1 Refund window (cooling-off period)

Unless otherwise required by applicable law, you may request a full refund within fourteen (14) calendar days of your initial purchase only if:

• you have not substantially used the paid features, and
• you have not consumed the service in a way that makes it irreversible (e.g., extensive personalized session usage or heavy usage of paid features).

Where local law grants a mandatory right of withdrawal, that right applies. Where local law permits waiver of the right of withdrawal for digital services that begin immediately, you acknowledge that by starting to use the paid Services immediately, you may lose that withdrawal right to the extent permitted by law (e.g., EU Consumer Rights Directive 2011/83/EU Article 16(m); UK Consumer Contracts Regulations 2013).

4.2 After the refund window

After the 14-day period (or after substantial use, whichever occurs first), purchases are generally non-refundable, except where required by law or where we determine, at our reasonable discretion, that a refund is appropriate (e.g., duplicate charges or clear billing error).

4.3 Subscriptions (direct web)

You can cancel your Gaffer Pro subscription at any time via your account settings or the Paddle billing portal (accessible from your account page).

• Cancellation takes effect at the end of your current billing period. You retain Pro access until that date.
• We generally do not provide pro-rated refunds for the unused portion of the current billing period, unless required by law or unless we explicitly state otherwise in writing.
• After cancellation, your account reverts to the free tier. Your coaching history and Gaffer Points are preserved.

4.4 Chargebacks and disputes

If you initiate a chargeback with your bank or card issuer, we may temporarily suspend your account while we investigate. We strongly encourage you to contact us first — most issues can be resolved quickly without a chargeback. Fraudulent or unwarranted chargebacks may result in permanent account termination.

5. Non-Refundable Items (All Channels)

Unless required by applicable law, the following are generally non-refundable:

• Fees paid outside the stated refund window (for direct web purchases).
• Promotional or discounted purchases, unless otherwise stated.
• Taxes or third-party fees that are non-recoverable.
• Purchases where we reasonably believe refund abuse, fraud, or account misuse occurred.

For App Store / Google Play purchases, the store's rules also apply and may impose additional limitations.

6. How to Contact Us (Developer Support)

If you experience billing or access issues, contact us and we will try to help:

Please include:

• Your account email.
• Purchase date/time.
• Platform (iOS / Android / Web).
• Google Play Order ID (often starts with GPA.), Apple transaction details, or your Paddle web payment receipt/order number.
• A short description of the issue.

Important: If your payment was processed by Apple or Google, we may not be able to directly issue the refund ourselves and may need to direct you to the store's refund flow. We will respond within 5 business days. Approved refunds are typically reflected within 5–10 business days depending on your bank or card issuer.

7. Fraud, Abuse, and Account Security

We may deny refund support where we reasonably believe:

• The request involves policy abuse (e.g., repeated buy-and-refund behavior).
• Credentials or devices were shared.
• Account/device security was not properly maintained.
• The circumstances indicate fraud or misuse.

8. Changes to This Policy

We may update this Refund Policy from time to time. Updates become effective when posted at gaffer.house/refund-policy, in the app, or otherwise made available to you. Material changes will be communicated with at least 14 days' notice.

9. Contact